Job Post: Tourism Manager

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Closing date for applications is: 21 November 2023.


Groenkloof (Head Office)


SANParks requires the services of a Senior Manager: Tourism Standards. This position will be based in Groenkloof National Park, Pretoria, and will report directly to the General Manager: Revenue and Yield.

Interested persons who meet the above-stated qualifications should forward their applications which should consist of a cover letter, detailed Curriculum Vitae, certified copies of qualification(s), and Identity Document (certified within 3-month period) to the following address:
Human Resources Division
SA National Parks
PO Box 787
Fax: 086 295 4078
E-mail: [email protected]

If you have not received a response within 21 days of the closing date, please consider your application unsuccessful.


  • Be in possession of a Bachelors Degree in Tourism Management or Hospitality or Hotel Management.
  • Should have 4 to 6 years of supervisory or management experience in an audit, quality assurance, hotel, or standards area.
  • Should have 2 years experience in hotel management and 3 years in general management in a hotel.
  • Understanding of eco-tourism.
  • Understanding of the tourism and service industry.
  • Understanding of customer care.
  • Reservation and front office system.
  • Knowledge of the Star grading system.
  • Knowledge of Occupational Health and Safety.
  • Should be Computer literate.
  • Interpersonal skills.
  • Communications skills.
  • Computer skills.
  • Project management skills.
  • Financial Management skills.
  • Negotiation skills.
  • Customer service skills


  • Contribute to the development of policies related to tourism.
  • Support and contribute to the formulation of the Tourism Standards Strategy.
  • Develop and implement procedures and standards.
  • Maintain and monitor procedures and standards.
  • Coordinate tourism grading assessments organisationally in conjunction with the Tourism Grading Council of South Africa.
  • Facilitate/coordinate tourism standard-related audits in the parks.
  • Advise on the specifications of procurement for tourism goods and services.
  • Establish and maintain contacts with internal and external stakeholders.
  • Coordinate corporate tourism customer care function.
  • Manage customer feedback mechanisms and provide management reports for relevant stakeholders.
  • Manage the budget.
  • Assist in the coordination of department-related audits.
  • Identify training needs and recommend to Regional Managers.


R 749 266 – R 1 228 440

More details here.

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