Job Post: Tourism Manager

Closing date for applications is: 21 November 2023.

Park:

Groenkloof (Head Office)

Description:

SANParks requires the services of a Senior Manager: Tourism Standards. This position will be based in Groenkloof National Park, Pretoria, and will report directly to the General Manager: Revenue and Yield.

Interested persons who meet the above-stated qualifications should forward their applications which should consist of a cover letter, detailed Curriculum Vitae, certified copies of qualification(s), and Identity Document (certified within 3-month period) to the following address:
Human Resources Division
SA National Parks
PO Box 787
PRETORIA, 0001
Fax: 086 295 4078
E-mail: [email protected]

If you have not received a response within 21 days of the closing date, please consider your application unsuccessful.

Requirements:

• Be in possession of a Bachelors Degree in Tourism Management or Hospitality or Hotel Management.
• Should have 4 to 6 years of supervisory or management experience in an audit, quality assurance, hotel, or standards area.
• Should have 2 years experience in hotel management and 3 years in general management in a hotel.
• Understanding of eco-tourism.
• Understanding of the tourism and service industry.
• Understanding of customer care.
• Reservation and front office system.
• Knowledge of the Star grading system.
• Knowledge of Occupational Health and Safety.
• Should be Computer literate.
• Interpersonal skills.
• Communications skills.
• Computer skills.
• Project management skills.
• Financial Management skills.
• Negotiation skills.
• Customer service skills

Responsibilities:

• Contribute to the development of policies related to tourism.
• Support and contribute to the formulation of the Tourism Standards Strategy.
• Develop and implement procedures and standards.
• Maintain and monitor procedures and standards.
• Coordinate tourism grading assessments organisationally in conjunction with the Tourism Grading Council of South Africa.
• Facilitate/coordinate tourism standard-related audits in the parks.
• Advise on the specifications of procurement for tourism goods and services.
• Establish and maintain contacts with internal and external stakeholders.
• Coordinate corporate tourism customer care function.
• Manage customer feedback mechanisms and provide management reports for relevant stakeholders.
• Manage the budget.
• Assist in the coordination of department-related audits.
• Identify training needs and recommend to Regional Managers.

Salary:

R 749 266 – R 1 228 440

More details here.

We are #hiring. There are various vacancies available. View more information and apply here: https://t.co/FAwO1gaQs3 #JobSeekersSA pic.twitter.com/V20Sm7j1l7

— SANParks (@SANParks) November 15, 2023