FAQ's

How do I sign up for a society membership account?

If you do not yet have a TEP account then register here and tell us what society you belong to so that we can link the relevant membership plan to your account.

If you already have a TEP account then contact us here so that we can help you upgrade / change your account.

Do projects get my donations if made via TEP?

Yes of course! TEP makes the process easier and also more interactive by offering many ways to donate.

You can either make a direct donation via our donation page here or sign up for a fundraising course here where 100% of course profits go to the relevant project or anytime you sign up for a course associated to a project there are donations made to these projects – just check the product tags.

How do I book volunteer projects, roadtrips or experiences?

Have a look at our current or upcoming experiences here and then send us an enquiry so that we can talk it through with you.

Why are the courses sold by module?

Instead of selling courses as large, expensive courses, we have opted to sell them module by module. This allows you to mix and match and not have to pay large amounts of money in one go.

How do I know it is worthwhile to volunteer?

The EXPEDITION Project represents a transparent, collaborative network of volunteer projects in South Africa. With sustainability as one of our core values, we stand for ethical volunteering and responsible travel.

Read more on TEP Volunteering here.

Read more about Ethical Volunteering here.

Our firsthand experience of working with underprivileged communities has done away with any illusions we may have started out with. And yet, we have emerged more hopeful for the future. Where obstacles stand in the way of meaningful change, we see opportunities for creativity and growth. Where resources are scant, we see potential to use what is right here at hand. Continue reading here.

How do I know which membership plan to choose?

Got to Memberships and select the membership section most relevant to you.

If you cannot find a collaborating society, school or university that is relevant to you then get in contact if you would like to create a collaborative partnership.

If you are a South African resident then go to South African Memberships and sign-up for a free account.

A Free / Volunteer Membership plan is a good starting point if you cannot find a relevant option. This can always be changed / upgraded later.

Check Pricing & Benefits for membership comparisons.

How do I get my course certificate?

Certificates are not available for all courses. Check the conclusion section of your course to see if a certificate is available for your chosen course.

Certificates are only available for paying membership plans

Certificates are activated by completing necessary course steps:

  • Make sure you have clicked on Complete Lesson button at the botton of each lesson page
  • Make sure you have taken all course quizzes

Where can I find my online conference purchase?

Our online conference is an innovative one: This means you can use conference material before, during and after the event. For this reason our conference is laid out in a lesson and e-learning format. 

This means that you will find our online courses under My Courses.

Navigate to different talks and topics as you would progress through online learning modules and lessons. Scroll down and choose talks, speakers or participation options using either the listed conference schedule or lesson breakdown under specific topic modules.

Will my online course expire?

As long as you have an acitve account and / or membership plan you will have access to your purchased online courses.

How do I book accommodation?

Go to Accommodation in the Explore section, choose the establishment you wish to enquire about or book and send in your details in the enquiry form at the bottom of the page. You will then recieve a response direct from the establishment. If you do not hear anything within 48 hours please get in touch with us using Contact

Where does my money go?

16% project donations on expeditions and road-trips

5-50% project donations on selected online courses that are not already specific fundraising courses / events


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